Now I’m not one to grumble (though Will might disagree!) and I don’t like to complain, but below is a photo from yesterday’s delivery:
A lovely little diary with loads of useful information, and a space where my new headset should be.
When you place an order on a Saturday lunchtime and pay extra for 24-hour express delivery, the expectation is that you’d get it on time. Even if the website did promise ‘Order by 15.00 for same day dispatch!’, we realised that that probably didn’t apply at weekends so paid for speedy delivery to get it by Tuesday lunchtime. Sure enough, the tracking note told us that our purchase had left the warehouse at around 0945 on Monday.
Timing wasn’t an issue. By 9am on the Tuesday (yesterday), the order had been delivered ….. or part of it had, and that was the problem. The postie had handed us a suspiciously small parcel and on opening it, we saw straight away that the headset was missing. Only three of the four items we’d ordered had arrived. The delivery note gave no clue as to why because none of the items listed had been ticked and there were no messages.
So when Will rang to find out where the missing item was, to be told by someone who either didn’t care or was well used to such calls, that ‘we forgot to pack it’, he was almost speechless. The order was for just under £1000 of which the headset made up a significant amount. Where was quality control? Surely they would have looked down the list and thought “Hmm, that box doesn’t look like it’s big enough for a headset”, or “Ooh, four things on the list, three things in the box. Let’s see what’s missing”. It’s not as if it could have been hidden away, nestled discretely underneath everything else.
Will rarely does wrath down the phone, so luckily for the person on the other end, they couldn’t sense the steam coming out of his ears!
Having been promised that it would be sent straight away, all we could do was wait for it to turn up.
And here it is! Delivered this morning.
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On a much cheerier note, after an hour or so up with an instructor and a short solo flight, Will is now signed off and has his currency renewed. Onwards and Upwards!!
A Pilot's Companion 